TERMS & CONDITIONS OF SALE
We accept Visa, MasterCard, Solo, Maestro, and payments made via Amazon Pay and Paypal. We charge for all items as soon as your order is accepted. Back-ordered items are also charged but if they cannot be dispatched within 5 working days we will contact you to either schedule a new delivery date or refund.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a confirmation of shipment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Payment is taken by our international sales facilitation and fulfilment partner, Global-e.
Accepted Payment Methods
You may pay by debit card, credit card or another alternative payment method specified as part of the checkout process. Global-e may change the payment methods at any time but this will not affect any existing order. The availability of a certain payment method may depend on your geographical location.
If you place an order on our Website, then you acknowledge and agree that: (i) Global-e will charge you through the payment method you have selected for your order and such other amounts that may accrue in connection with the order; (ii) that you will provide valid and current information for (a) yourself and (b) if applicable, another person, but only if you have first obtained their express consent to do so; (iii) that Global-e may use tools, software or services of payment processors to process transactions on their behalf; and (iv) if your payment is not received by Global-e for any reason from your card issuer, you agree to promptly pay all amounts due upon request and using the method that Global-e reasonably prescribes.
The price of products is calculated according to the rate of exchange between the base currency on our website and the local currency of the destination country at the time you place your order. Global-e reserve the right to update such exchange rates regularly at our sole discretion, and you acknowledge that such updates may affect product pricing on the Website. You will be charged according to the applicable exchange rate at the time you place your order via the Website.
For all non-UK destination countries, Global-e will offer you the option to pre-pay applicable taxes, which will then be calculated and included in the final price when you place an order through the website. You acknowledge that such taxes are set by the shipping destination country and therefore may vary from country to country.
The option to pre-pay taxes may not be available for your shipping destination country and/or your products, in which case: (a) you acknowledge that the amount of taxes displayed under the pre-pay option on the website is an estimate only, and the actual taxes payable by you may be more or less than such estimate; and (b) you will be fully responsible for paying all applicable taxes directly to the relevant authority (and for reclaiming them in the event of a cancellation of your order or the return of products, to the extent permitted in the these terms) as determined by the authorities of the shipping destination country, and Global-e shall have no responsibility or liability in connection with the foregoing.
All prices listed on www.arenaswimwear.co.uk are inclusive of VAT at the current rate where applicable. We reserve the right to alter prices without notice. For heavier items such as bags, fins and energy drinks, we reserve the rights to charge additional postage at cost.
Orders made from the UK are subject to VAT. If we are sending products to an address within the European Union prices are also subject to VAT. Orders sent to an address outside the EU, are not charged VAT, although your order may be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you the customer or the recipient; we have no control over these charges and cannot predict the charges. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.
ORDERS RECEIVED AFTER 2PM WILL BE DISPATCHED ON THE NEXT WORKING DAY.
Orders placed on a UK bank holiday will be dispatched on the next working day (Monday to Friday).
Europe / Rest of the World: (inc USA, Canada, Australia, South Africa, etc) Orders are handled and shipped via a third party company, as soon as the items leave our warehouse the delivery of your items is now their responsibility. Your shipping costs will be included in the price you see on the website.
Information regarding product availability dates are estimates based on information from our suppliers, these dates can be liable to change and should be taken as only a guide. If you require an item by a specific date, it is best to contact us to ensure that your required item will be available by the date needed.
Sometimes an item/s will be out of stock at the time of ordering. If this happens, your order will be reserved and held at Arena Swimwear, and you will be contacted by our Customer Services Team. They will enquire whether you would like the partial item/s sent out to you, or if you would rather wait for the full order to be in stock before dispatch. The whole package will be dispatched out to you as soon as all product/s come back in to stock. If you have any queries regarding this, please contact our Customer Service Team.
We have a Club discount scheme as well as an affiliate program available to ASA authorised clubs. For details of the terms and conditions, please email email@example.com or call 01278 550640. Emailed enquiries will be contacted by a member of our team within 24-48 hours Monday to Friday.
It must be appreciated that Lycra is a delicate material and the life is very limited in chlorinated water. The strength of chemicals will vary, therefore if a high level of chlorine is used,l this may degrade the Lycra quicker. The garment should be hand washed in cold water immediately after use, as chlorine continues to affect the Lycra when left. Avoid wrapping the costume in a towel and if possible put your costume/suit into a mesh equipment bag where it can breathe, this is the ideal way to transport your suit home. Detergents/shampoo and shower gel will degrade Lycra quickly, therefore, we recommend that you do not shower in you suit, or machine wash. We recommend, the best way to dry your suit is to air dry away from direct sun light, and do not use radiators or tumble driers. Sitting on a rough pool side can also cause damage to the material of the suit, so it is best to avoid doing this. If you are to follow these guides, you will be able to get more wear out of your suit, saving you money in the long run.
Correct Suit Sizing
It is the customers responsibility to correctly measure the wearer, and to check the manufacturers size guide, provided on the Arena Swimwear website. Customer Services are available to give advice on sizing, but they cannot see the swimmer, or how the measurements are taken, so Arena Swimwear does not bear any responsibility for the suit being the incorrect size.. It is the customer’s total responsibility for the size ordered. Swimwear sizing can vary between manufacturers, which is why suits can be returned for a free exchange, to ensure customers is able to get the correct fit.
We aim to process refunds for returned items within two working days from when the returned items arrive back with us.
Out of stock and back ordered items
If you have ordered a product that is currently on backorder. If the item is out of stock due to an error on our system, our Customer Service team will contact you to see if there is an alternative item you require, or offer you a full refund for the item/s.
Faulty and lost items
Once an item has been deemed faulty or lost as per our policies, the refund will be sent to our accounts team to be processed back to the customer within 48 hours.
Items can only be sent back for review and to be considered as faulty within twelve months of their purchase.
Items will be reviewed for fair wear and tear in accordance with the garment care instructions detailed in our terms and conditions.
Arena Swimwear runs promotions and special offers throughout the year, some promotions have terms where the more you purchase, the more discount you receive! Any items you may decide to return, we will only be able to refund you for the discounted price that you would have paid.
Arena Swimwear returns department works in conjunction with our manufacturers, our manufacturers want to be informed of any products deemed to be faulty; therefore all items returned as faulty will be returned to the manufacturer for examination. Once the manufacturer and our returns department have agreed that the product is faulty, then the item can be replaced or credited. Arena Swimwear will endeavour to process this as quickly as possible subject to the manufacturer's timescales. However, if the item is deemed to be defective, due to the customers handling or fair wear and tear, then the item will be returned to the customer and no replacement or refund issued.
Arena Swimwear do not disclose buyers' information to third parties other than when order details are processed through one of the secure payment gateways. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
You may be contacted by a review website on behalf of Proswimwear to review your order. Proswimwear currently use Trusted Shops who will send a review request by e-mail of the possibility of submitting a customer review.
For further information on our returns procedure for both UK and International orders, please click here.
All returns they must be accompanied with proof of purchase and the order number.
UK customers should use the free 48hr tracked postage label on the front of the invoice. There will be no charge to return items using this method.
For International returns, international signed for postage is recommended in case of loss.
International customers may return orders at their own cost through their preferred carrier.
All returned goods must be returned in their original packaging with all tags in place.
Any items that have been worn or used in a pool, or exposed to chlorinated water cannot be returned for a refund.
It is the consumer's responsibility to decide the suitability and fit of all items before using the item in a pool, and making the item unsaleable if returned.
It is the customer's responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer, and not be refunded.
At times we will offer our customers an item free of charge under the terms of a specialist promotion. Arena Swimwear offers the free items in good faith, but cannot be held responsible should the item become faulty in anyway and will not be liable for its replacement.
Items returned as faulty should be sent for the attention of our returns department and include a brief note including the order number and details of the issue.
The item(s) will then be assessed by our returns team in conjunction with the manufacturer.
Should the item be deemed to be faulty this will be replaced or, in case of an obsolete product, an alternative item will be agreed or a refund will be issued if requested.
If the item is faulty then you will receive a refund and compensation for postage (standard delivery costs only).
Items Sent In Error
Items received in error should be returned to our returns department. On receipt of the item the item will be replaced, subject to stock, with the correct one and a refund will be given.
UK customers should use the free 48hr tracked postage label on the front of the invoice.
International customers will be reimbursed for any reasonable return postage charges incurred.
Please note, all items are inspected before leaving our warehouse. We reserve the right to refuse an exchange or a refund if the item has incurred damage whilst in your possession due to misuse. We do not accept returns on items that show wear/use, without their original packaging, or without tags attached.
Unfortunately, we are unable to offer an exchange service. If you require an alternative item then please place a new order and return the original for a refund.
Please note, all customers in the UK will receive a free 48 Hour tracked Royal Mail postal return label which can also be used to return faulty products and products sent in error. We do not take any responsibility for items being lost or going missing in the post.
If you're returning an item for a refund and you use the UK returns label there will be no charge to you.
Arena Swimwear Ltd
All precautions are taken to ensure that transactions are secure, although Arena Swimwear cannot be held responsible for any breach of security.
All orders placed online are processed automatically from your submitted online order details.
To help us prevent fraud, orders of £200 GB pounds or more may require a landline telephone number. Card fraud is illegal and perpetrators will be prosecuted.
Cancellations (EU Countries)
You have the right to cancel (under the Consumer Rights Directive 2011/83 as implemented in the applicable EU member state ("CRD")), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered.
Any paid delivery charge will be included in your refund once we have received all (not part) of your order. Please note the delivery charge refund will be to the value of standard delivery. Arena Swimwear or Global-e will process your refund with 14 days of receipt of the products, to the specified address. You must take reasonable care of the goods while in your possession and they must be returned to us before we can issue your refund.
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
• Applicability of cancellation rights: Legal rights of cancellation under the CRD available for UK or EU consumers do not apply to certain products and services. For example, made to measure orders, personalised items or any products with a hygiene seal where the seal is broken.
• Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or email only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
• In the case of damaged or incorrectly supplied goods, we will offer you a refund. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return.
• Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
• Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within 14 calendar days the day after you receive the goods or services in accordance with the CRD or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel. Products should be returned in or with their original packaging.
This is not intended to be a full statement of all your rights under the CRD.
Please call 01278 550 640 to cancel or email firstname.lastname@example.org.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
• Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.
Arena Swimwear Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
Customers must return their like-for-like WEEE item to us within 30 days of purchasing their new item.
Arena Swimwear Ltd,
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.